Contact Us

General and Administrative Contact Info

Customer Care Center

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Customer Care

Email: [email protected]

Toll-Free: 800-351-7500

Fax: 267-256-3532

Annuity Inquiries

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103

Email: [email protected]

Phone - Policyholders: 800-435-7775

Phone - Customer Care: 800-435-7775 ext. 3696

Phone - Agents: 800-435-7775 ext. 3948

Phone - Order Forms: 800-351-7500 ext. 3666

Fax - Inforce Annuities: 267-256-4713

Fax - New Business: 267-256-3542

Fax - Licensing: 267-765-5952

Group Billing and Administration Inquiries

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Premium Services

Email: [email protected]

Fax: 267-256-3532

Life Insurance Claims

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Premium Services

Email: [email protected]

Phone: 800-351-7500

Fax - New Claim: 267-256-3518

Fax - Existing Claim: 267-256-3537

SmartChoice Small Business Inquiries

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: SmartChoice

Email: [email protected]

Claims Inquiries

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Claims

Fax - New Claim: 267-256-3519

Fax - Existing Claim: 267-256-3548

Disability Insurance Claims

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Claims

Email - New Claim: [email protected]

Email - Existing Claim: [email protected]

Toll-Free: 800-351-7500

Fax - New Claim: 267-256-3519

Fax - Existing Claim: 267-256-3548

Individual Life Insurance Policy Inquiries

1700 Market Street Suite 1200; Philadelphia, PA 19103

Toll-Free: 800-955-4304

Reliance Matrix - Corporate Offices

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103

Email: [email protected]

Toll-Free: 800-435-7775

Limited Benefits Medical (LBM)

RSL Customer Service:

Business Hours: Weekdays - 8:30 AM to 5:30 PM ET

Toll-Free: 866-375-0775

Regular Mail:

RSL Specialty Products Administration
Attn: Premium Processing
PO Box 791755
Baltimore, MD 21279-1755

Overnight Mail:

RSL Specialty Products Administration
Lockbox # 791755 @ 1000 Stewart Avenue
Glen Burnie, MD 21061

Incoming Wire Transfers:

For information on how to ACH premium payments to Reliance Standard Specialty Products Administration, please contact 866-375-0775 to connect with your dedicated Account Manager.

Central Sales and Service Offices (9)

Northeast Sales and Service Offices (8)

Southeast Sales and Service Offices (7)

West Sales and Service Offices (7)